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PTCL Complaint


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Reply to topic    Forum Pakistan - Pakistani Forums Home » PTCL Telephone
PTCL Complaint
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nasir620
Pak Newbie


Joined: 24 Jul 2010
Posts: 1

DSL Connection Reply with quote
I switched from Worlld call to PTCL as it was cheaper,but since I switched I am facing continuous breakdown in service.The helpline gives no support,they dont even pick the phone
Sat Jul 24, 2010 10:12 pm View user's profile Send private message
ali_akash4
Forum Family Member
Forum Family Member


Joined: 15 Aug 2009
Posts: 11888

Reply with quote
sub jhooth boltay hain ke PTCL theek kaam nahi kerta .... 3 saal ho gaay is postko aur siraf 20+ complaints .... well done PTCL Smile
Sat Jul 24, 2010 10:34 pm View user's profile Send private message
sibghat butt
Pak Newbie


Joined: 04 Aug 2010
Posts: 2
Location: Lahore

Reply with quote
hello sir
aoa

sir my phone # 0425810029 is out of order for last 1 and half months and my 1218 complain number is 39, and after that 68 and no response from ptcl. and the people of gazi road lahore exchange office are not coperative at all.i am very worried about that.

pls solve that problem as soon as possibl
Wed Aug 04, 2010 3:15 pm View user's profile Send private message
sibghat butt
Pak Newbie


Joined: 04 Aug 2010
Posts: 2
Location: Lahore

No dail tone Reply with quote
hello sir
aoa

i sent u a mail before that my ph# 04235810029 is out of order for one and half months and i complain on 1218 and my complain number is 39 and after that 68. There is no response comes from Ptcl against that
complain and when i go to the ptcl exchange tomorrow they said that the concern line man hows name is Mr. aziz was paralyzed and he is on leave today when i reached at ptcl head office today he is there and
on questioning him his talking style is very weird and he said "jao jithon marzi kerwa lo main te chuti ta an"
is that is Ptcl we know. you tell me were i go and were i complain i am sick of that. i comlain you before
but you also not taking action on my last complain. Pls solve my problem as soon as possible.

thanks

sibghat ullah javed
0300-4395558
Sat Aug 07, 2010 11:07 am View user's profile Send private message
m shafi
Pak Newbie


Joined: 04 Nov 2010
Posts: 2
Location: KARACHI

Compliant Against Break Down of Telephone No. 021-32816889 Reply with quote


The GM Operations
PTCL Islamabad


Installed at House No. A/3-1038 saeedabad baldia town karachi city.

The above telephone Number got out of order since last 3 month I had many time complaint in site exchange and "D" Mr Vakil badsha but there is no response.
I paid my bills regularly.

Please resolve my problem.

MUHAMMAD SHAFI
03212857729
Thu Nov 04, 2010 3:59 am View user's profile Send private message
UroojTariq
Pak Newbie


Joined: 12 Oct 2008
Posts: 38
Location: Karachi, Pakistan

Smart TV Reply with quote
اسلام و علیکم:
جناب من میں نے اس نمبر 36961792پر جو محمد وقاص کے نام سے رجسٹرڈ ہے 26ستمبر 2010 کو اسمارٹ ٹی وی ایکٹیؤ کرنے کی درخواست دی تھی۔
جسے ڈیڑھ ماہ گزر جانے کے باوجود بھی رسپانس نہیں دیا گیا ہے۔
20 دن تو یہ کہا گیا کہ کام ہو رہا ہے کام ہو رہا ہے۔
پھر مجھے مختلف ایکسچیج جانے کو کہا گیا(میرا ایکسچیج نارتھ کراچی ہے جبکہ بتایا گیا کہ سمارٹ ٹی وی نارتھ ناظم آباد ایکسچیج ڈیل کرتا ہے۔(
وہاں اکثر مایوسی کہ ساتھ آنا پڑتا تھا کہ
شبیر حسین صاحب وہاں جو
DSL
کے سیکشن کو دیکھتے ہیں وہاں موجود نہیں ہوتے۔
پھر ایک دن وہ مل گئے تو ان کا کہنا ہے کہ
PTCL
اب سمارٹ ٹی وی کی صرف درخواستیں لیتا ہے مگر کنکشن
3rd Party
کانٹریکٹر لگاتی ہے جس بناء پر جناب سکندر صاحب کا یہ نمبر مجھے عنایت کیا گیا 03009233343۔
جناب سے بھی 2 بار فون پر گفتگو ہوئی جس کے نتیجہ میں مجھے 3 بار کال موصول ہوئیں کہ ہم کال دوپہر 3 بجے آپ کے گھر کنکشن لگانے آرہے ہیں اور 2 بار صبح فون آیا آج 2 بجے ہم آرہے ہیں مگر ہر بار ایسا ہوا کہ میں دفتر سے گھر آگیا آدھی چھٹی لے کر مگر وہ نہ آئے۔

1236 پر ہار 2 دن بعد شکایت درج کروا دیتا ہوں مگر کوئی افاقہ نہیں
کوئی ہے جو گورنمنٹ کے اس ادارے میں لوگوں کی پریشانی کا حل نکال سکتا ہو۔۔۔؟؟

مدد کا طلبگار
محمد طارق راحیل




Thu Nov 11, 2010 1:08 pm View user's profile Send private message Send e-mail Visit poster's website Yahoo Messenger MSN Messenger ICQ Number
UroojTariq
Pak Newbie


Joined: 12 Oct 2008
Posts: 38
Location: Karachi, Pakistan

Reply with quote
اسلام و علیکم:
جناب من میں نے اس نمبر 36961792پر جو محمد وقاص کے نام سے رجسٹرڈ ہے 26ستمبر 2010 کو اسمارٹ ٹی وی ایکٹیؤ کرنے کی درخواست دی تھی۔
جسے ڈیڑھ ماہ گزر جانے کے باوجود بھی رسپانس نہیں دیا گیا ہے۔
20 دن تو یہ کہا گیا کہ کام ہو رہا ہے کام ہو رہا ہے۔
پھر مجھے مختلف ایکسچیج جانے کو کہا گیا(میرا ایکسچیج نارتھ کراچی ہے جبکہ بتایا گیا کہ سمارٹ ٹی وی نارتھ ناظم آباد ایکسچیج ڈیل کرتا ہے۔(
وہاں اکثر مایوسی کہ ساتھ آنا پڑتا تھا کہ
شبیر حسین صاحب وہاں جو
DSL
کے سیکشن کو دیکھتے ہیں وہاں موجود نہیں ہوتے۔
پھر ایک دن وہ مل گئے تو ان کا کہنا ہے کہ
PTCL
اب سمارٹ ٹی وی کی صرف درخواستیں لیتا ہے مگر کنکشن
3rd Party
کانٹریکٹر لگاتی ہے جس بناء پر جناب سکندر صاحب کا یہ نمبر مجھے عنایت کیا گیا 03009233343۔
جناب سے بھی 2 بار فون پر گفتگو ہوئی جس کے نتیجہ میں مجھے 3 بار کال موصول ہوئیں کہ ہم کال دوپہر 3 بجے آپ کے گھر کنکشن لگانے آرہے ہیں اور 2 بار صبح فون آیا آج 2 بجے ہم آرہے ہیں مگر ہر بار ایسا ہوا کہ میں دفتر سے گھر آگیا آدھی چھٹی لے کر مگر وہ نہ آئے۔

1236 پر ہار 2 دن بعد شکایت درج کروا دیتا ہوں مگر کوئی افاقہ نہیں
کوئی ہے جو گورنمنٹ کے اس ادارے میں لوگوں کی پریشانی کا حل نکال سکتا ہو۔۔۔؟؟

مدد کا طلبگار
محمد طارق راحیل
Thu Nov 11, 2010 3:19 pm View user's profile Send private message Send e-mail Visit poster's website Yahoo Messenger MSN Messenger ICQ Number
m shafi
Pak Newbie


Joined: 04 Nov 2010
Posts: 2
Location: KARACHI

REPEAT COMPLAIN. NO RESPONSE FROM PTCL Reply with quote
Compliant Against Break Down of Telephone No. 021-32816889 Reply with quote Edit/Delete this post


The GM Operations
PTCL Islamabad


Installed at House No. A/3-1038 saeedabad baldia town karachi city.

The above telephone Number got out of order since last 3 month I had many time complaint in site exchange and "D" Mr Vakil badsha but there is no response.
I paid my bills regularly.

Please resolve my problem.

MUHAMMAD SHAFI
03212857729
Fri Nov 19, 2010 7:28 pm View user's profile Send private message
tariqaziz88
Pak Newbie


Joined: 19 Jan 2011
Posts: 3
Location: Quetta

DSL SPEED ISB VERY SLOW Reply with quote
Dear Sir ,
Our DSL speed slow very slow from three days .please check it whats the problem.
Crying or Very sad Sad Sad Sad Confused Confused Confused
Wed Jan 19, 2011 9:13 pm View user's profile Send private message Yahoo Messenger ICQ Number
tariqaziz88
Pak Newbie


Joined: 19 Jan 2011
Posts: 3
Location: Quetta

DSL SPEED ISB VERY SLOW Reply with quote
Dear Sir ,
Our DSL speed slow very slow from three days .please check it whats the problem.
Crying or Very sad Sad Sad Sad Confused Confused Confused
Wed Jan 19, 2011 9:22 pm View user's profile Send private message Yahoo Messenger ICQ Number
tariqaziz88
Pak Newbie


Joined: 19 Jan 2011
Posts: 3
Location: Quetta

DSL SPEED ISB VERY SLOW Reply with quote
Dear Sir ,
Our DSL speed slow very slow from three days .please check it whats the problem.
Crying or Very sad Sad Sad Sad Confused Confused Confused
Wed Jan 19, 2011 9:22 pm View user's profile Send private message Yahoo Messenger ICQ Number
uzmajee
Pak Newbie


Joined: 23 Feb 2011
Posts: 26

ptcl Reply with quote
i think it is too late to perform, now there is tough competition
Fri Feb 25, 2011 11:14 am View user's profile Send private message
umairsario
Pak Newbie


Joined: 14 Apr 2011
Posts: 1
Location: adasdasdasdasd

Re: DSL SPEED ISB VERY SLOW Reply with quote
[quote="tariqaziz88"]Dear Sir ,
Our DSL speed slow very slow from three days .please check it whats the problem.
Crying or Very sad Sad Sad Sad Confused Confused Confused[/quote]


Bandwidth has been upgraded sucessfully kingly check your Speed or uSe the following DNS Server

202.125.135.20
Thu Apr 14, 2011 10:13 pm View user's profile Send private message
khanyousafzai
Pak Newbie


Joined: 06 May 2011
Posts: 1

Complain for DSL Service.‏ Reply with quote
Dear Sir,

AOA,

I bring your Kind notice that I complaint for New DSL connection on telephone Number 0938-310099 on 10th of March 2011, I am sorry to say that I could not received Positive reply so far.You know I have continue complaint on complaint # 1218 & 1236 I am disappointed from your service you are advertising is very good and attractive but service is zero. if you are not provide the facilities for said subject and give the reason why you can not provide that service or you are not able to run this service. Despite the many complaint to your Helpline, But they are also not give suitable answer there answer is your number is Stocked in your System, (Still in Redis ) and not check my DSL, I am not understand what is happening with me. I need urgent service, but yours still unable my connection Please look this matter with your best consultative and take necessary action regarding problem.
With best regards.

Altaf Hussain
District Swabi
Fri May 06, 2011 3:57 pm View user's profile Send private message
tahirmueen
Pak Newbie


Joined: 27 Jun 2011
Posts: 1
Location: Islamabad

Re: Complain for DSL Service.‏ Reply with quote
khanyousafzai wrote:
Dear Sir,

AOA,

I bring your Kind notice that I complaint for New DSL connection on telephone Number 0938-310099 on 10th of March 2011, I am sorry to say that I could not received Positive reply so far.You know I have continue complaint on complaint # 1218 & 1236 I am disappointed from your service you are advertising is very good and attractive but service is zero. if you are not provide the facilities for said subject and give the reason why you can not provide that service or you are not able to run this service. Despite the many complaint to your Helpline, But they are also not give suitable answer there answer is your number is Stocked in your System, (Still in Redis ) and not check my DSL, I am not understand what is happening with me. I need urgent service, but yours still unable my connection Please look this matter with your best consultative and take necessary action regarding problem.
With best regards.

Altaf Hussain
District Swabi

Tue Jun 28, 2011 8:52 pm View user's profile Send private message Send e-mail
walinoor
Pak Newbie


Joined: 28 Oct 2011
Posts: 1
Location: karachi

Reply with quote
PTCL Complain

sir i am order for new connection for dsl & ptcl which was my big mistake as i am realize my exchange is gulshan e iqbal my no. is 34968841 the provided me but the did not provided dsl after 20 days i am regularly complaining about that & visit exchange for that the said that the connection provided me is on copper & they provided me service on fibre optic only the said plz do not force us & wait for fibre line availability what should i do as i do not need of landline & helpline representative said regularly sir plz wait for 24-48 hours i donot understanding what is the matter and when the 24-48hours will be complete

if some one will do something on this matter will be highly appreciated thanks
Fri Oct 28, 2011 2:00 pm View user's profile Send private message
meharbukhari
Pak Newbie


Joined: 07 Dec 2011
Posts: 1

Reply with quote
Do you think PTCL internet work faster then any other internet provider. OR tell me the fastest internet provider in Karachi.
Wed Dec 07, 2011 4:15 pm View user's profile Send private message Visit poster's website
aapkae
Pak Newbie


Joined: 11 Apr 2012
Posts: 21

Reply with quote
internet on ptcl phone is terriable job, it is not only time cunsuming but monney consuming without any addvantages. it is my suggetion to higher authorties of ptcl please close this service or make efficient because it only source of connection to rullar areas of pakistan, specially for students
Wed Apr 11, 2012 1:29 pm View user's profile Send private message
nasir_engr
Pak Newbie


Joined: 10 Jul 2012
Posts: 1
Location: Lahore

Reply with quote
My DSL connection is down since a month, several complaints, via telephone and sms had been lodged, complaint numbers were alloted randomly and a feed back call asking for pressing 1 if complaint resolved or 2 for not. I continued pursuing this matter for a month and disappointingly i always had to press 2. Finally after long pursuance from relevant exchange it was discovered that a hard ware card on which our DSL is connected along with other 16 lines has been burnt and need to replaced. And this was discovered after about a month by my manual and personal pursuance to line man. Till today my DSL is not working and local exchange is still waiting for the card to be supplied by i dont know who and be replaced and same is being conveyed to us. I wrote many mails asking for a mad HELP........is there any body among higher up of PTCL who can take notice of this interrupted service being ignored for months? AS of today..... 10 July 2012 i am enjoing this painful feelings of being helpless and no one is there even to restore this situaiton. The claim of being a high notch service provider is totally false and PTCL there are many dark areas that are even un identified with in PTCL (working culture and handling issues is still quite conventional ). my DSL along with other 16 no is disconnected from many days, about a month, why should we be charged for this period that we did not utilize ??? and still need to be understood.
Tue Jul 10, 2012 5:01 pm View user's profile Send private message
kharadar
Pak Newbie


Joined: 29 Sep 2012
Posts: 21

Reply with quote
PTCL walo ko complaint kar kar k thak jate hain magar wo nahi ate bas itna kehte hain ke 24 hours mein ap ka masla hal kardia jayega ab ap batain kya karein.
Tue Oct 09, 2012 6:29 pm View user's profile Send private message Yahoo Messenger
doctor.rohail
Pak Newbie


Joined: 09 Jun 2013
Posts: 1
Location: Islamabad, Pakistan

PTCL complain Reply with quote
PTCL is very irresponsible department in pakistan. a half of month is past, i am complaining everyday to correct my broken cable and everyday they lier promise me for the same day. I proud to be a Pakistani but because such Pakistani irresponsive department I feel shame to use the service. foeign private companies are much caring and quick responsive.
PTCL is like don. they are thinking they are the super-power in Pakistan.
Sun Jun 09, 2013 5:22 pm View user's profile Send private message
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